Tech Support Engineer/QA

São Paulo/SP

About the Company

The client is an application metering platform for mobile devices that enables developers, brands, and app agencies to evaluate and optimize

their entire customer acquisition funnel on mobile devices from a real-time dashboard. By enabling advertisers to evaluate all media sources,

including paid, organic, viral, and social sources, without compromising user experience or accuracy. Integrated with dozens of media partners,

Acting as the point of entry for advertisers to accurately promote and evaluate their mobile app promotion campaigns. Metrics such as installation,

post-installation assignment, engagement, retention, return on investment (ROI) and LTV (lifetime value) per source are incorporated into the main

analytics platform, enabling mobile marketers to achieve, maintain and optimize consistent profitability with great ease. Always passionate about

building a technology that will enable marketers to take full advantage of their mobile marketing campaigns, allowing them to work their magic to the fullest

  

Job Description

We’re looking for a technically savvy rock star who understands the importance of customer-oriented and responsive support services.

We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator.

This individual would also work closely with  R&D, Customer Success and Product Teams. This individual will also impact the product's

evolution by providing feedback that can be integrated into future product development.

  

Responsibilities 

Have a superb understanding of the market, clients, partners, and technology

Support our clients directly and work internally with R&D and product teams

Handle new feature releases Maintain our client Knowledge Base

Provide product feedbacks and insights to the business and R&D teams

  

Minimum Qualifications

At least 2 years of experience with Tier 2-3 technical support / QA

Product management sense/familiarity

SQL querying experience

Fluent in English

Structured and process oriented

  

Preferred Qualifications

Web / mobile marketing and digital advertising experience

Mobile development / testing (iOS, Android) experience

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